Last updated: August 2025
At DiscoWin Casino (“we,” “our,” “us”), protecting your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use discowin services. By accessing or using discowin.com, you agree to the practices described in this policy.
1. Information We Collect
When you register, play, or interact with discowin, we may collect the following types of information:
1.1. Personal Information
- Full name
- Date of birth (to verify age)
- Email address and phone number
- Residential address
- Payment details (credit/debit card, e-wallet, or crypto information)
1.2. Non-Personal Information
- Device type and operating system
- Browser type and version
- IP address and geolocation data
- Cookies and similar tracking data
1.3. Gameplay Information
- Login history and activity logs
- Bet history and transactions
- Preferences for games and bonuses
2. How We Use Your Information
The data collected by discowin is used for:
- Account creation and verification
- Processing deposits and withdrawals
- Personalizing promotions and offers
- Compliance with legal and licensing requirements
- Monitoring for fraud, money laundering, or suspicious activity
- Improving our services and website performance
3. Cookies and Tracking Technologies
Like most online platforms, discowin uses cookies to improve your experience. Cookies help us:
- Remember your login details and preferences
- Deliver tailored game recommendations
- Analyze site performance and traffic
You can disable cookies through your browser settings, but some site features may not function properly.
4. Sharing Your Information
discowin values your trust and will never sell your personal data. However, we may share information with:
- Licensed payment providers to process deposits and withdrawals
- Fraud prevention agencies for security checks
- Regulatory bodies to comply with legal obligations
- Service providers that support our operations (such as game developers or analytics tools)
All third parties are required to handle your data securely and in compliance with privacy laws.
5. Data Security
We use advanced encryption and secure firewalls to safeguard your information. Access to your account is password-protected, and sensitive payment data is processed through verified and PCI-compliant channels.
6. Retention of Information
Your data will be retained as long as your account remains active or as required by law. Once your account is closed, personal information will be securely deleted or anonymized, except where retention is legally mandated.
7. Your Rights
Depending on your location, you may have rights under GDPR or similar laws, including the right to:
- Request a copy of the personal data we hold about you
- Correct or update inaccurate information
- Request deletion of your account and personal data
- Restrict or object to certain types of data processing
- Withdraw consent for marketing communications
To exercise these rights, contact us at privacy@discowin.com.
8. Responsible Gaming and Age Restrictions
discowin is strictly for players aged 18 or older (or the legal age in your jurisdiction). We use verification tools to prevent underage access and encourage responsible gambling practices.
9. International Data Transfers
As discowin operates in multiple jurisdictions, your data may be stored or processed outside your country of residence. We ensure all data transfers comply with applicable data protection laws and include strong security safeguards.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in regulations or our business operations. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy regularly.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how discowin handles your data, contact us via:
- Email: privacy@discowin-casino.com
- Live Chat: Available 24/7 on discowin.com
- Mail: Privacy Department, DiscoWin Casino, Curaçao
12. Summary
Your privacy is central to the discowin experience. We are committed to protecting your information, keeping it secure, and using it only to enhance your gaming journey.